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I came across this story and it gave me goosebumps, I just had to share it with you.
Congrats to the staff members of United Airlines for your dedication to help your customer in a vulnerable time. 
In this case, collaboration made all the difference for this passenger, Mr. Kerry Drake, BRAVO :)

http://www.elliott.org/customer-service-2/united-airlines-holds-plane-so-passenger-can-say-goodbye-to-his-dying-mother/

Love these WOW moments!

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