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Bonjour to all,
 
I wanted to share with you this great article on some statistics in regards to Customer Experience.
 
Very interesting facts:
  • 79% of consumers would prefer to contact a customer service center over the telephone
  • Training is paramount for customer service representatives and anyone in your business who handles incoming client communications.
  • 1% improvement in first call resolution would result in a $276,000 reduction in annual operational costs
  • 55% of customers would cease buying from a company that provides poor customer service
  • After going through a good customer service experience with a company’s mobile app, 81% of customers will use social media and word of mouth to tell others about their positive experience
There is more in the article😉

 http://www.resourcenation.com/blog/10-surprising-stats-about-great-customer-experience/36380/

Enjoy!