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Bonjour,
 
Today I share with you a great article on the Golden rules to motivate your service teams.  You will notice that training is one of these rules, but as mentioned, if you follow all these steps, you will give your customer service teams the treatment they want and need to stay motivated in the quest for great customer service.
 
http://winthecustomer.com/rules-motivate-customer-service/
 
Enjoy and have a wonderful weekend!