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Bonjour,
 
Today I share with you article on how Loews Hotels has been able to deliver exceptional customer service.  Mr. Jonathan Tisch, CEO of Loews Hotels, gives us his perspective on how to achieve this, and yes, it starts from the top😉
 
I particularly love this part: “Customer experience can’t be just a gimmick. It has to be based on creating feelings…feelings like exclusivity, individuality, luxury
 
http://winthecustomer.com/unique-customer-experience/
 
Enjoy!