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Bonjour,
 
Today I share with you a WOW moment created by the employees of the Ritz-Carlton Santiago.  Congrats to these employees for taking the time to go above and beyond, surprise and create a special moment not only Ms. Buss, but also her grandchildren.  This is what customer experience is all about, tapping into the emotions and creating a memorable moment.

http://www.hlntv.com/slideshow/2013/04/12/ritz-carlton-cute-customer-service-win?hpt=hln10_8

Enjoy🙂