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Every week I make a point of sharing with you a great customer experience story.  We do not hear enough about the good ones, that needs to change.  There are customer service employees whom are really great at what they do and it is important to say thank you and share these feel good stories.
This week, I share with you a story shared by Flavio Martins and his experience with Southwest Airlines.  Kudos to Larry, Rumi, Helen, and Veronica of the Southwest team at McCarran Airport in Las Vegas, for not only taking the time to help a large group of people rebook their flights but also for ensuring communication and providing solutions.  Southwest Airlines should be proud to have you on their team.  Keep up the good work!
Thank you Flavio for taking the time to share your positive experience!
Have a great weekend everyone 🙂