- Good customer service creates loyalty, generates customer retention and ultimately brings in revenue.
- Customers relate your resolve and decision-making ability to their overall impression of the company, and that can have a lasting impact.
- A service-centered culture begins with a leadership team committed to a philosophy that advocates exceptional service and employees who are deeply dedicated to fulfilling that promise.
Often it happens, what is want to say to someone – remains unsaid. That silence and mum for years builds up in our hearts and minds. Here is a series of “Unposted Letters” which will feature emotions – feelings – thoughts of people who have something to say.
I have been meaning to write this letter to you for the last eight years but every time I put paper to pen guilt got the better of me and I couldn’t write a single line.
We worked together for two years and all this while I never understood why you were always in a rush to go home from work. I always thought, “What was the big deal if you had left your one-year-old daughter at home with a maid?” I thought that did not allow you to skip your responsibilities at work and find some pretext or other to leave office early when all of us were slogging it…
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People are more convinced by the depth of your conviction than the height of your logic.
I heard an old story from one of my mentors recently. It’s about a door to door salesman who is almost done for the day. He has one more door to knock on. One more and he can go home. He can not only be finished for the day, but for the month. He is…
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Chris Hurn, customer experience, customer experience strategy, customer management, customer satisfaction, customer service, Huffingtonpost, kudos, magical moments, memorable experience, Ritz-Carlton, Ritz-Carlton Amelia Island, Wow