- Good customer service creates loyalty, generates customer retention and ultimately brings in revenue.
- Customers relate your resolve and decision-making ability to their overall impression of the company, and that can have a lasting impact.
- A service-centered culture begins with a leadership team committed to a philosophy that advocates exceptional service and employees who are deeply dedicated to fulfilling that promise.
Often it happens, what is want to say to someone – remains unsaid. That silence and mum for years builds up in our hearts and minds. Here is a series of “Unposted Letters” which will feature emotions – feelings – thoughts of people who have something to say.
I have been meaning to write this letter to you for the last eight years but every time I put paper to pen guilt got the better of me and I couldn’t write a single line.
We worked together for two years and all this while I never understood why you were always in a rush to go home from work. I always thought, “What was the big deal if you had left your one-year-old daughter at home with a maid?” I thought that did not allow you to skip your responsibilities at work and find some pretext or other to leave office early when all of us were slogging it…
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Chris Hurn, customer experience, customer experience strategy, customer management, customer satisfaction, customer service, Huffingtonpost, kudos, magical moments, memorable experience, Ritz-Carlton, Ritz-Carlton Amelia Island, Wow