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Here is another great example of what customer experience is all about and how it can make a difference in someone’s life.  Thank you to Mr. Peter Shankman for taking the time to share his story, what a WOW moment indeed! 
Kudos to Morton’s The Steakhouse for not only Wowing your client, something he will never forget and will keep talking about for a long time to come, but also for seizing the opportunity to create something special, to stand out and dare to be different.
Proof that social media can be used in a very positive manner for Customer Experience 🙂
Have a great weekend!