Tags

, , , , , , , , , , , ,

Bonjour,
 
Here is a great article relating how important customer experience is in order to be successful.  Disney has been around for a very long time and they continue to be successful because they understand the importance of customer experience and customer loyalty.
 
Here are some key highlights from the article:
  • Do what you do so well they want to come back and bring their friends.-Walt Disney
  • To Disney, a 1% increased in customer loyalty, translates into millions in revenue each year
  • Every detail of the encounter sends a message to the customer. Phone calls, emails, live chat, even Web sites speak to customers.
  • At Disney, every team member knows, studies, and understands the behaviors, mannerisms, terms, and values that are specific to his or her job function.
http://winthecustomer.com/disneys-magical-service-experiences/
 
Enjoy the read and ask yourself how you can start making your company shine through its uniqueness😉