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Bonjour to all,
 
Today I share with you an article based on how successful businesses are built on exceptional customer service. 
Really great read, here are some pointers:
  • Good customer service creates loyalty, generates customer retention and ultimately brings in revenue.
  • Customers relate your resolve and decision-making ability to their overall impression of the company, and that can have a lasting impact.
  • A service-centered culture begins with a leadership team committed to a philosophy that advocates exceptional service and employees who are deeply dedicated to fulfilling that promise.
http://www.sbnonline.com/2013/05/how-successful-businesses-are-built-on-exceptional-customer-service/
 
Enjoy🙂