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Here is a great article with a six-step process of rethinking the role of the company in society and how it  operates daily to enhance its customers’ lives.  Take the time to chart your customer experience if you do not want to fall behind on the competition.http://www.mediapost.com/publications/article/192858/the-journey-to-customer-experience-maturity.html?edition=56964#axzz2WfjBmJjv

Take action today, if you don’t start, it will never happen 😉